Refund & Return Policy

To provide the best customer satisfaction, we’ve created the following Refund & Return policy.

If you have any questions regarding the Refund & Return policy, please give us a call at 908-364-6057. Once you place your order, we begin preparing your order immediately. Once the order is prepared, we do NOT accept cancellations under any circumstances.

Food Order Errors:

For WALK-IN / CALL-IN orders:

If you receive food that is different from your receipt, please call us as soon as you notice the error. If the mistake was made by our restaurant, please return the wrong item to the restaurant immediately in its original, untampered container so we can replace it with the correct item. If 25% or more of the food has been consumed or removed, we cannot issue any discount, refund/exchange or store credit.

For Refunds:

For debit or credit card payments, you will be refunded the sales price amount associated with the error and recharged for the new item’s price. Refunds will be processed in 3-5 business days according to your banking institution.
For cash payments, you will be refunded the incorrect item’s sales price amount as a store credit.

*To resolve your issue immediately, please return the incorrect item to our restaurant within 3 hours of the time of purchase. Any orders returned after the 3-hour period will not be considered for refunds.

For DELIVERY orders:

If you receive food that is different from your receipt and the mistake was made by our restaurant, please contact us immediately. We will deliver the correct item to you or we can provide a store credit. If you wish to have the correct item re-delivered, please exchange the incorrect item to the driver upon arrival to process the return. If 25% or more of the food has been consumed or removed, we cannot issue any discount, refund/exchange or store credit.

Food Order Incomplete:

In the occasion that you do not receive food that is on your receipt, we will make it up to you. Please call us as soon as you notice that any food items were not received in your order. You may pick up the missed item immediately at the restaurant after notifying us.

Courtesy Items (hot sauce, utensils, etc).

We provide courtesy items such as disposable utensils, hot sauce, etc. when requested for free. If we mistakenly omit a free courtesy item, you are welcome to let us know so we may address the issue with our staff; however, we cannot deliver the courtesy items to your address or provide discounts, refunds or store credit.

Pick-Up Items:

We are not responsible for the damage of any food items once the order is picked up by the customer and leave our restaurant. Please note: We strive to prepare and package our pick-up items to preserve the high quality of the food. Keep in mind the temperature, sauce, and consistency of some items may vary slightly after being packaged.

Food Dissatisfaction

Our dishes are freshly made per order using only the finest and freshest ingredients. Refunds are not accepted for food items that a customer does not like, and the comparison to other restaurants for different spices or ingredients are not accepted. Please visit our website for our current menu prices and item descriptions for more detail.

Cancel Order:

We cannot cancel, refund or give store credit if you change your mind, forget to pick-up or mistakenly order an item after the order is prepared. We cannot provide any refund or store credit for non-food items or beverages.

Complimentary Food and Discounts

We cannot provide a refund or cash value on any complimentary food. Discounts cannot be applied for previous purchases and the coupons must always be presented at the time of purchase.

Store Credit

All store credits expire within 14 days of the original purchase. To redeem for store credit, please call our restaurant directly at 973-982-6528.

Catering Refunds

Cancellation by Client / Venue / Acts of God

All prepayments and deposits are returned in full (less $100.00) if your event is cancelled by you, your venue or by act of god, 14 days or more, from your event date. If the event is cancelled, between 7 days and 10 days from your event date, all prepayments and deposits are returned to you in full (less 50% of your deposit amount). If the event is cancelled, within 4 days of your event date, all deposits and prepayments are forfeited in full.

Change of Event Date

14 days in advance we will apply the entire balance of your deposits and prepayments towards another date based on availability.

As a private business, it is the right of the restaurant to deny or refuse service to any customer for any reason. If a customer abuses any of the Refund & Return Policy, we will not be able to conduct future business with you. This refund policy applies to KB's BBQ Smokehouse and H&S Soul Food. Thank you for your understanding.